Returns and refunds

The Daylight Promise

Try Daylight Daily for 60 days from the day your first order is delivered. If it’s not for you, email us at hello@daylightdaily.com and we’ll refund you, even if you’ve opened or started the bottle. What happens next depends on what you ordered.

• First order only. The Daylight Promise applies to your first order only, one per household.
• Single bottle. Full refund, no need to return anything.
• Winter Pack (3 bottles). Send back the 2 unopened, sealed bottles using the free prepaid returns label we email you, and we’ll refund the full £59.98. If you’d rather keep them, we’ll refund the bottle you tried (£19.99).
• Subscriptions. The guarantee covers your first delivery only. You can cancel your subscription at any time.
• Refunds. Refunds go to your original payment method within 5 working days of your claim, or of us receiving the returned bottles.
• Your rights. This does not affect your statutory rights.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel an order for any reason within 14 days of receiving your goods. To cancel, tell us clearly (an email is fine). If you’ve already been sent the goods, send them back within 14 days of telling us. We refund you within 14 days of receiving them, or of you providing proof of return.

This right does not apply to sealed goods that aren’t suitable for return for health protection or hygiene reasons once they have been unsealed. The Daylight Promise goes further than this for your first order: it also covers a bottle you have opened.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or isn’t what you ordered, email us with your order details and a photo. We’ll send a replacement or refund you in full, including any return costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Subscriptions

• Subscriptions renew every 60 days until you cancel.
• Cancel any time, in one click, on our Manage subscription page or from the link in your receipt email. Cancel before your next payment date and you won’t be charged again.
• If a renewal is taken and you didn’t mean to continue, contact us within 14 days of the payment and we’ll refund it.

How to contact us

Email hello@daylightdaily.com with your name and order details. See our contact page for more ways to reach us.